Clearwell commits to support customers following competitor liquidation
Clearwell Mobility has announced it has put in place arrangements to provide support to customers affected by the recent closure of Tunbridge Wells Mobility Ltd in Southborough.
The closure of Tunbridge Wells Mobility Ltd, which also operated a shopmobility service to local residents, came when the company entered into creditors’ voluntary liquidation in late August.
The company was operated by Arif Sultanali Pradhan and Zaahid Arif Pradhan, with WSM Marks Bloom being appointed as the firm handling the insolvency.
With a showroom based in Tunbridge Wells, Clearwell Mobility says it has agreed to continue to supply parts to those customers who have purchased scooters, powered wheelchairs, riser recliner chairs and profiling beds, in conjunction with its suppliers.
Where these products are still covered by a warranty, Clearwell Mobility will be able to obtain replacement parts free of charge for customers ensuring their continued mobility.
Duncan Gillett, Managing Director of Clearwell, commented “In these circumstances, the focus should be on helping affected customers. I can understand that customers of the closed showroom will be anxious about what to do if their equipment develops a fault. I am pleased we have been able to put in place these arrangements with manufacturers to protect vulnerable customers who find themselves without the support and backup they thought they could rely on.”
Additionally, Clearwell will also make its engineers available to affected customers to provide fault diagnostics and routine servicing and maintenance.
The Clearwell Mobility showroom in Tunbridge Wells (26 Grosvenor Road, Tunbridge Wells TN1 2AR) is less than two miles away from the closed showroom.