Dolphin saves pensioner as it reaches Premier status
Dolphin Lifts Midlands has achieved the highest level – Premier Partner status – in Stiltz Lifts’ three-tier dealer programme, after installing its first domestic lift in a property in Bromsgrove, Worcestershire.
New customer Stephen Kimberley called Dolphin Lifts Midlands after having to be rescued from his stairlift by the fire brigade when he became stuck on it for the third time in a week.
The pensioner was travelling downwards when the mechanical device ground to a halt, moving just four steps away from the top of the stairs. Stephen called his sister, Pamela, and she rang the emergency services who were able to rescue him within minutes.
A former assembly worker, Stephen has had two knee replacement operations, lives alone and has resided in the property his whole life. He had the stairlift installed three years ago as climbing the stairs was leaving him short of breath.
Stephen said he became “frightened” of using the stairlift in case he became trapped again, but that his new home lift provided by Stiltz immediately “improved his life.”
Gino Farruggio, UK Trade Sales Director for Stiltz Lifts, said: “It is a pleasure to welcome Dolphin Lifts Midlands on board as our newest Stiltz Lifts Premier Partner. They are an experienced family-run business who have been installing lifts across the West and East Midlands for more than a decade so they are the perfect fit for Stiltz.
“We worked very closely with them to ensure that Mr Kimberley had his Stiltz Home Lift installed as quickly as possible after the unpleasant experience he encountered with his stairlift breaking down three times in a week.”
By becoming Premier Partners, Dolphin Lifts Midlands are able to take control of the purchase process from marketing to sales to installation.
Stiltz offers three partnership tiers for dealers: Referral Partnership level, Affiliate Partner Status and Premier Partner status.
Referral Partnership level allows dealers to receive commission of up to £1,000 for leads passed on to the Stiltz sales team which result in a successful sale and installation. Affiliate Partner status lets dealers complete the sale with their customer. The Premier Partner level enables businesses to control the entire process and requires dealers to complete a free training course at the Stiltz Lifts headquarters in Kingswinford, West Midlands.
Steve Wilson, New Sales Manager at Dolphin Lifts Midlands, said: “We are delighted to become a Premier Partner with Stiltz Lifts as it has given us access to the growing through floor market and we look forward to building a strong partnership with the brand.
“We were impressed by the innovative design and aesthetics of the Stiltz Home Lift and our engineers were amazed at how simply and easily the product could be installed.
“Dolphin Lifts Midlands is proud to be able to offer our customers an alternative to a stairlift which is visually appealing and enables them to stay in their own home for many years to come.”