Elevating customer satisfaction higher leads to business award success
With good customer service being one of the cornerstones of success in the world of mobility, lift specialist Higher Elevation’s dedication to maximising customer satisfaction has led to it winning the Customer Service accolade at the Maidstone Business Awards.
With a 9.9 out of 10 rating on independent tradespeople review website checkatrade.com, Higher Elevation says it entered the Customer Service and Small Business categories to showcase the company’s working ethos and highlight the good work its team undertakes daily.
At a ceremony held on the 26th June, the supplier, installer and maintainer of stairlifts, hoists, wheelchair access lifts and home lifts were announced winners of the Customer Service category and runners-up for the Small Business award.
“We always believe that each customer should be treated as if they are one of our family members and we feel our customer relationships and feedback reflects this.” Amy Hadlow
Emphasising the morale boost the team enjoyed following the win, Amy says the award helps reinforce the company’s motto, ‘we’re more than a company, we help change lives,’ to the local area and in the industry.
Amy Hadlow, Business & Marketing Executive at Higher Elevation, told THIIS: “It was very important to us to be awarded the Customer Service award as this truly is at the heart of our company and all the staff here. We always believe that each customer should be treated as if they are one of our family members and we feel our customer relationships and feedback reflects this.”
Judging criteria for the Customer Service award focused on companies showing evidence of how good service was provided, how commitment to customers contributed to business performance, as well as evidence of investment in staff training and development.
Highlighting the importance of customer service in the mobility industry, Amy added: “For all businesses within our industry, customer service should be recognised as one of the most important aspects of a company. It reflects customer experience, staff, products and knowledge within a business.
“Providing mobility lift services to members of the public and within the private sector can be, at times, very sensitive and in vulnerable situations. We respect the industry we are in and encourage our staff to empathise with our customer needs and family members that are going through the process of needing mobility multi-level access. Our delivery of such equipment is fast, thorough and specific to each individual.”
A member of the British Healthcare Trades Association, the company was formed in September 2000 by Phil Zammit & Nash Kumar and has grown to become the largest, independently-owned mobility lift specialist in the South East according to the company.