Mobility at Home image
Credit: Derbyshire Live/Nick Reid
Mobility at Home image
Credit: Derbyshire Live/Nick Reid

Following the sudden closure of Derby’s Mobility at Home in August, a high court enforcement officer has opened the site to allow disgruntled customers to take their own goods before remaining stock is auctioned off.

As reported by Derbyshire Live, a number of unhappy consumers turned up to the store, which had been closed following the revelation that the mobility retailer had been involved in numerous legal disputes, resulting in County Court Judgements against it.

The store was opened on Thursday 13th September, with former Mobility at Home shoppers being allowed to take away their products if they were able to verify their ownership.

Paul Marchant, High Court Enforcement Officer for the Court Enforcement Service, confirmed that any products remaining after 1pm would be taken to auction to be used to recover the costs of the site.

One customer, reports Derbyshire Live, lost out £2,000 when the wrong information was put on his receipt, preventing him from taking away his scooter. 66-year-old Keith Alexander told the local news outlet he does not know where he can now turn.

Mobility at Home image
Credit: Derbyshire Live/Nick Reid

“It is so frustrating – the scooter is in the shop but he has put the wrong information on the receipt and we cannot get it back,” he told Derbyshire Live.

“My partner is very distraught, it has made us both unwell and I just don’t know where else to go.”

The paper reported a number of customers facing similar issues, including products that had been paid for not being available to collect.

Commenting on Keith Alexander’s situation, former Mobility at Home director Nicholas Askew told Derbyshire Live: “Mr Alexander I’ve known for a while as we’ve always got on well. He’s had a few scooters off me and he’s also passed on my details to his friends and neighbours who have used our services.

“It’s very regrettable that our doors have been locked with his good lady’s scooter inside, I’m working hard behind the scenes and have personally taken on Mr Alexander’s and Mrs Dunlop’s situations to deal with as soon as possible. They both will soon be having replacement products.

“I’ve spoken to them both and have reassured Mrs Dunlop and Mr Alexander that they will be delivered replacement products soon.”

Since Mobility at Home’s closure, retailer Eden Mobility is welcoming Mobility at Home’s customers to its Derby branch as it looks to help with servicing and repairs.

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