TGA has successfully hosted its latest technical training course for dealer engineers at its headquarters in Sudbury, Suffolk.
The company supplies an extensive network of mobility retailers across the UK and is has welcomed a healthy number of dealer engineers to its latest technical training course who experienced an informative day full of tips and advice according to the company.
The training day involved a variety of educational sessions relating to TGA products and services, including several forthcoming new scooters and initiatives. In terms of dealer support, a presentation was given explaining the new, fast online warranty service aiming to save significant time for all TGA trade customers.
TGA also highlighted internal processes focusing on quality control in a separate presentation before the engineers were given a guided tour around the company's office, warehouse and workshop facilities.
The rest of the day was dedicated to a product training workshop, providing technical guidance on the Breeze and Minimo ranges. Engineers were invited to get involved with Q&A sessions in the workshop and see from a hands-on perspective how to service and repair TGA scooters more effectively.
The TGA PDI team (Pre Delivery Inspection) also provided a presentation so engineers could understand how it’s 32-point checking procedure ensures all scooters are in full working order before dispatch. The final session focused on the wheelchair Powerpack range and how these units combine and complement the TGA StrongBack wheelchair.
Dom Thomas, TGA Service Manager said: "The feedback we have received from the engineers attending our latest training course has once again been really positive. These educational days are important because engineers can physically see how we strive internally to deliver an exceptional service for retailers. Seeing us ‘warts and all’ means they get a true feeling of our traditional family-run values whilst changing the perception many have that we are only a small company. We always find these training courses rewarding as face-to-face interaction is invaluable in terms of cementing relationships and building trust.”
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